100% Money Back Guarantee 

At CLEEF, your satisfaction matters to us. Every portrait is created with care and attention to detail. We want you to feel confident and happy with your custom artwork.

1. Love Your Preview or Get a Full Refund   

Before your portrait is finalized for production, we'll share a preview for your approval.

If you're not completely happy with your preview, simply contact us. We'll issue a full refund. There's no need to wait for your artwork to be printed or shipped.

2. Returns

If your artwork has already been delivered and you're not satisfied, please contact us within 7 days of delivery through our website chat or email.

Once your return is approved, please send the artwork back within 14 days of the original delivery date.

Refunds will cover the amount paid for the returned artwork. Original shipping charges, if applicable, are non-refundable.

3. Order Cancellations

If your portrait has not yet shipped and you'd like to cancel your order, contact us as soon as possible.

We'll cancel your order and issue a full refund.

Once an order has entered production or has been shipped, cancellation may no longer be possible. However, you may still qualify under our return policy.

4. Damaged or Defective Artwork

We take great care to ensure your portrait arrives in excellent condition.

If your artwork arrives damaged during shipping, please contact us as soon as possible with photos showing the damage and packaging.

We'll arrange a replacement at no additional cost. You won't need to return the damaged artwork.

5. Additional Terms


  • CLEEF reserves the right to refuse returns in cases of excessive or suspected misuse of our return policy.

  • If your uploaded photo is too unclear or unsuitable for creating a quality portrait, we'll contact you before proceeding.

  • If you choose to continue with a photo after we've explained its limitations, the order may qualify for store credit rather than a refund. We'll communicate these terms and obtain your agreement before proceeding.

  • Gift cards and gift certificates are non-refundable and cannot be exchanged for cash.

Our Promise: Your memories deserve beautiful artwork. We're committed to making your CLEEF experience special, from uploading your photo to receiving your finished portrait.